Shipping Policy

Packs are digital

A pack opens on the site, and your card goes into your vault when it opens. A card only goes in the mail when you ask to ship it.

Where we ship

We ship worldwide. If we can't ship to your address, checkout tells you. For example, we can't ship where U.S. sanctions apply, or where local law restricts importing collectible cards.

Customs and duties

If your parcel goes to another country, any customs duties, import taxes, VAT and brokerage fees are yours to pay. They aren't part of the shipping price. A parcel refused because they weren't paid goes back to the vault, and you may owe the cost of its return.

What it costs

Shipping has one price for your request (handling and postage), plus any sales tax. There's no carrier to pick. The price comes from the vault that holds your cards, for your address and cards, and you see it before you confirm. Your store credit pays it first. If it holds less than the price, a card pays the rest. If your store credit covers the price and you choose to pay by card, the card pays all of it. It's never part of the pack price.

When it ships

Some cards come with a delivery estimate on the quote. Others usually leave our vault about 1 to 2 days after you confirm. Your card's quote shows which. Times are estimates, not promises: a parcel to another country can take longer, depending on customs and the carrier.

Tracking and insurance

Every shipment is tracked. Once it's on its way, its shipment page shows the tracking number and its status. A card that comes with a delivery estimate is also insured in transit, for its declared value, and a high-value parcel may need a signature.

Shipping several cards

You pay the one shipping price you confirmed for the whole request. If the cards go out in more than one package, each package is tracked on the shipment page.

Before you ship

• You can ship any card in your vault, except one your Vault marks as can't ship yet. Some ungraded cards and sealed items can't ship yet.

Stopping a shipment

You can cancel some shipments from their tracking page shortly after you confirm them, before they are packed. The shipping charge goes back to your store credit. Otherwise, contact support.

If we can't send your card

If a card can't be shipped for a reason outside your control, we don't charge you, and the card stays in your vault. We'll tell you when it can ship. If a card can never be shipped, for example because it was removed from availability or can no longer be redeemed, we credit its market value at that time to your store credit or, if we hold the same card in the same grade, give you that card instead. We choose which. If we give the credit, the card becomes ours.

Damaged or missing

If your card arrives damaged or doesn't arrive, tell us through the contact form as soon as you can, and we'll look into it. For a card that came with a delivery estimate, the vault that shipped it asks for damage to be reported within 48 hours of delivery, with photos, and a missing parcel once tracking has shown no movement for 7 business days. It can send a replacement card where one is available, give a credit, or make an insurance claim for the card's market value. Theft or damage after delivery, and customs delays, aren't covered.

Questions

Questions about a shipment? Send us a message through the contact form. For refunds, see the Refund Policy.