Refund Policy

Opened packs are final

Once you've paid for a pack, you can't cancel it, and once it opens the sale is final. Your packs open right after you pay, one after another, and each card goes into your Vault. If a pack can't open at once, it opens from the page right after you pay, or by itself within the time shown. If you'd rather not keep the card, you can sell it to Grailday at its locked price until its Grailday offer window closes, or ship it home any time. The Terms explain both.

If a pack doesn't open

If something goes wrong before a pack is yours, for example the pack sells out while you're buying it, the money held for it goes back to your store credit automatically, usually within a few minutes, and you aren't charged. If a sealed pack runs out of time before it opens, the amount you paid is credited back to your store credit. A card payment made when you pressed Pay stays as store credit, and you can ask for it back on your card within 30 days.

Unspent card money

Credit from card payments stays available for packs and shipping. For credit from card payments that you have not spent, you can ask for it back through the contact form within 30 days of the payment, and we'll refund it to the payment method you used. Packs use credit from card payments before offer money, so what we can refund is the card money still in your store credit.

Cancelling

• There are no subscriptions and no automatic charges. You're only charged when you choose to pay for an order or make a card payment yourself.
• Once you've paid for a pack, you can't cancel it, and once it opens the sale is final.
• You can cancel some shipments from their tracking page shortly after you confirm them, before they are packed. The shipping charge goes back to your store credit. Otherwise, contact support.
• Unspent credit from card payments can be refunded, as described above.

Promo credit and offer money

Promo credit from a referral code can't be refunded or paid out in cash. Money from selling to Grailday a card isn't refunded to a card; the Terms explain what you can do with it.

Shipping problems

• If a shipment is cancelled or fails after you've paid for it, we refund the shipping charge to your store credit.
• If your card arrives damaged or doesn't arrive, tell us through the contact form and we'll look into it. If you chose a shipping option marked Insured, we open a claim with the carrier and put it right.
• If we can't send the card you asked for, the Shipping page explains what you get instead.

How to ask

Send us a message through the contact form and choose "Payments and refunds". Tell us what happened and when, and we'll reply by email. If something looks wrong with a payment, please talk to us before you dispute it with your bank: we can usually fix it faster.

Refunds go back to your store credit, except refunds of card payments, which go back to the payment method you used.

Card charges appear on your statement as CF grailday or GRAILDAY, depending on the payment processor used for your country.

Agreeing to this policy

Paying for an order or making a payment by card, Apple Pay or Google Pay is your agreement to this policy for that payment. There's no box to tick.