Refund Policy

Opened packs are final

A pack opens the moment you buy it and shows your card right away, so a pack purchase is final once it opens. If you'd rather not keep the card, you can sell it back at its locked price or ship it home. The Terms explain both.

If a pack doesn't open

We only take the money for a pack when it opens. If something goes wrong first, for example the pack sells out while you're buying it, the money held for it goes back to your balance automatically, usually within a few minutes, and you aren't charged.

Money you add

Money you add stays in your Balance for packs and shipping, and it can't be cashed out. If you added money you haven't spent, you can ask for it back through the contact form within 30 days of adding it, and we'll refund it to the payment method you used. Packs use money you added before sell-back money, so what we can refund is the added money still in your Balance.

Promo credit and sell-back money

Promo credit from a referral code can't be refunded or cashed out. Money from selling back a card isn't refunded to a card; the Terms explain what you can do with it.

Shipping problems

• If a shipment is cancelled or fails after you've paid for it, we refund the shipping charge to your balance.
• If your card arrives damaged or doesn't arrive, tell us through the contact form. Shipments are insured, so we open a claim with the carrier and put it right.
• If we can't send the card you asked for, the Shipping page explains what you get instead.

How to ask

Send us a message through the contact form and choose "Payments and refunds". Tell us what happened and when, and we'll reply by email. If something looks wrong with a payment, please talk to us before you dispute it with your bank: we can usually fix it faster.

Refunds go back to your balance, except refunds of money you added, which go back to the payment method you used.